Privacy Policy
PRIVACY POLICY
Effective Date: January 13, 2026
This Privacy Policy explains how DAGO Express GmbH (“DAGO,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our services, visit our website, or otherwise interact with us.
DAGO Express GmbH is a German company headquartered in Frankfurt (Oder), Germany, that provides courier and freight forwarding services globally. In the United States, our services are offered through our affiliate, DAGO Express Inc, which acts as our local representative for billing, contracts, and customer service purposes. However, DAGO Express GmbH is the data controller responsible for processing your personal information.
I. DATA CONTROLLER AND CONTACT INFORMATION
Data Controller: DAGO Express GmbH Karl-Marx-Straße 193 15230 Frankfurt (Oder) Germany Email: eu-privacy@dagoexpress.com
U.S. Representative: DAGO Express Inc, [Address] [City, State, ZIP]
Email: us-privacy@dagoexpress.com
For privacy-related inquiries, you may contact either our German headquarters or our U.S. representative. All privacy requests will be handled in accordance with applicable law.
II. INFORMATION WE COLLECT
We collect personal information in various ways, including when you use our services, visit our website, or communicate with us.
A. Information You Provide Directly
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Transaction Information: Billing address, payment information, shipping details, sender and recipient information
- Communication Data: Emails, phone calls, chat messages, feedback, and inquiries
- Business Information: Company name, job title, tax identification numbers
B. Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, links clicked, time spent on pages, referring URL
- Location Data: General location based on IP address; precise GPS location if you use our mobile app and grant permission
- Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies (see Section VIII)
C. Information from Third Parties
- Business Partners: Information from shippers, carriers, and logistics partners
- Service Providers: Data from payment processors, identity verification services, and marketing partners
- Public Sources: Publicly available information from government databases, social media, and business registries
III. HOW WE USE YOUR INFORMATION
We use personal information for the following purposes:
A. Service Delivery - Processing and fulfilling courier and freight forwarding orders - Tracking shipments and providing delivery notifications - Managing your account and preferences - Communicating about your orders, inquiries, and requests
B. Business Operations - Billing, invoicing, and payment processing - Compliance with legal and regulatory obligations - Fraud prevention and security measures - Quality assurance and service improvement - Internal analytics and reporting
C. Marketing and Communications - Sending promotional materials about our services (with your consent where required) - Personalizing your experience on our website - Conducting surveys and collecting feedback
D. Legal and Compliance - Responding to legal requests and court orders - Enforcing our terms and conditions - Protecting our rights, property, and safety - Complying with export controls, sanctions, and customs regulations
IV. HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
A. Affiliated Companies - DAGO Express Inc (U.S. representative for local operations) - Other DAGO group entities as necessary for service delivery
B. Service Providers - IT and cloud hosting providers - Payment processors - Customer service platforms - Marketing and analytics providers - Professional advisors (legal, accounting, auditing)
C. Business Partners - Carriers and transportation providers - Customs brokers and freight forwarders - Warehousing and logistics partners
D. Legal and Regulatory Authorities - Government agencies, law enforcement, and courts when required by law - Regulatory bodies for compliance purposes
E. Corporate Transactions - In connection with mergers, acquisitions, reorganizations, or sale of assets
All third parties are contractually obligated to protect your personal information and use it only for the purposes we specify.
V. INTERNATIONAL DATA TRANSFERS
Your personal information is transferred to and processed in Germany (European Union), where DAGO Express GmbH operates its central systems and infrastructure.
The European Union maintains comprehensive data protection laws (General Data Protection Regulation - GDPR) that provide strong safeguards for personal information. By transferring your data to the EU, your information benefits from these protections.
For transfers of personal information to other countries outside the EU, we implement appropriate safeguards, including: - EU Standard Contractual Clauses (SCCs) - Binding Corporate Rules (where applicable) - Other legally recognized transfer mechanisms
VI. DATA RETENTION
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Transaction and Service Data: Duration of our business relationship plus 6 years (for legal claims and tax purposes)
- Accounting and Tax Records: 10 years as required by German commercial and tax law
- Marketing Data: Until you withdraw consent or opt out
- Technical and Log Data: Up to 12 months
- Legal Hold Data: As required for ongoing litigation or investigations
When personal information is no longer needed, we securely delete or anonymize it.
VII. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
A. Rights for All Users
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time
B. Additional Rights under GDPR (for EU/EEA Residents)
Because your data is processed in the European Union under GDPR, you also benefit from: - Right to data portability - Right to restrict processing - Right to object to processing - Right to withdraw consent - Right to lodge a complaint with a supervisory authority (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit - BfDI)
To Exercise Your Rights: Email: us-privacy@dagoexpress.com or eu-privacy@dagoexpress.com We will respond to your request within 30 days (or as required by applicable law).
VIII. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your experience.
A. Types of Cookies
| Category | Purpose | Examples |
|---|---|---|
| Essential | Enable basic website functionality | Session cookies, security cookies |
| Functional | Remember your preferences | Language settings, login status |
| Analytics | Understand how visitors use our site | Google Analytics |
| Marketing | Deliver relevant advertisements | Google Ads, Facebook Pixel |
B. Managing Cookies
You can control cookies through: - Your browser settings (block or delete cookies) - Our cookie consent banner (where applicable) - Opt-out tools: NAI Opt-Out, DAA Opt-Out
C. Do Not Track Signals
Our website currently does not respond to “Do Not Track” browser signals. However, we honor Global Privacy Control (GPC) signals where required by law.
IX. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
A. Your California Rights
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information to purposes necessary for providing our services.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
B. Categories of Personal Information Collected
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected | Disclosed for Business Purpose |
|---|---|---|---|
| Identifiers | Name, email, phone, address, IP address | Yes | Yes |
| Customer Records | Billing information, account details | Yes | Yes |
| Commercial Information | Transaction history, shipping records | Yes | Yes |
| Internet Activity | Browsing history, search queries on our site | Yes | Yes |
| Geolocation Data | General location from IP; precise GPS (with consent) | Yes | Yes |
| Professional Information | Job title, company name | Yes | Yes |
| Sensitive Personal Information | Account login credentials | Yes | Yes (for service delivery only) |
C. Sale and Sharing of Personal Information
We do not “sell” personal information in the traditional sense (for monetary consideration). However, certain data sharing for targeted advertising may constitute a “sale” or “sharing” under California law.
To Opt-Out: Click “Do Not Sell or Share My Personal Information” on our website or email us-privacy@dagoexpress.com.
D. How to Submit a Request
- Online: [Privacy Request Form link]
- Email: us-privacy@dagoexpress.com
- Phone: [Toll-free number]
We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.
E. Financial Incentives
We do not offer financial incentives for the collection or sale of personal information.
X. OTHER U.S. STATE PRIVACY RIGHTS
Residents of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, and others) may have similar rights to access, correct, delete, and opt out of certain processing activities.
To exercise rights under your state’s privacy law, please contact us at us-privacy@dagoexpress.com. We will process your request in accordance with applicable law.
XI. CHILDREN’S PRIVACY
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at us-privacy@dagoexpress.com, and we will delete such information.
XII. SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect any unauthorized access to your account.
XIII. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
XIV. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting the updated policy on our website - Updating the “Effective Date” at the top - Sending email notification for significant changes (where required)
We encourage you to review this Privacy Policy periodically.
XV. CONTACT US
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
For U.S. Inquiries: DAGO Express Inc Email: us-privacy@dagoexpress.com
For EU Inquiries: DAGO Express GmbH Karl-Marx-Straße 193 15230 Frankfurt (Oder), Germany Email: eu-privacy@dagoexpress.com
Supervisory Authority: If you are not satisfied with our response, you have the right to lodge a complaint with the German Federal Commissioner for Data Protection (BfDI) or your local data protection authority.
DAGO Express GmbH Karl-Marx-Straße 193, 15230 Frankfurt (Oder), Germany www.dagoexpress.com